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Arrow Cycles, Lincoln Returns Policy

On-line Cancellation/Returns

If for some reason you are not happy with your purchase from ArrowCycles.co.uk we offer a 28 day returns policy for replacement, in-store credit or refund

Any item returned must be in unused condition, tags still attached and in the original packaging, you also must have your receipt. Any signs of over handling or damage will result in a surcharge or even refusal of ex-change. 

If your order has not yet been dispatched then in most cases we should be able to cancel it immediately and process you a refund. However if your order has been dispatched then you have 7 days from the day the goods were received to inform us of you intention to return and then 28 days from the day the goods were received to return the item. You must return the goods to Arrow Cycles, 312 Newark Road North Hykeham, Lincoln, Lincs, LN6 8XJ. Returns received outside of the 28 day period will not be accepted and will be shipped back to you at your cost. 

If you are posting your goods back you are required to contact us for a returns number first. Any items sent back to us without the correct returns information will not be accepted or processed. 

Refunds will include the standard outbound shipping charge except where customers have selected an upgraded delivery such as 'Saturday Delivery'. Items must be returned at your own cost and we recommend that you use an insured service as the goods will remain yours until arrive with us.